We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use thedomeretreats.com, our booking channels, or stay at our property ("Platform").
By accessing or using our Platform, or by making a booking with us, you agree to be bound by this Privacy Policy, our Terms & Conditions, and applicable laws of India. If you do not agree with this policy, please do not use our Platform.
1. Scope of This Policy
You may browse most sections of our website without registering with us. However, to make a booking, check in as a guest, or use certain services, you will be required to provide personal information — including, where legally required, government-issued ID details for guest registration at check-in.
Our property and services are offered within India, and personal data is primarily stored and processed in India in accordance with applicable Indian data protection and privacy laws.
2. Information We Collect
We may collect the following categories of information:
- Name, date of birth, and address
- Mobile number and email address
- Government-issued ID type and number, collected at check-in as required by local guest-registration regulations (Aadhaar, Driving License, or Passport)
- Booking, stay, and preference details (dates, room type, add-on experiences)
- Transaction reference and payment status for your booking — full card, UPI, or net-banking credentials are processed directly by our PCI-DSS compliant payment gateway partner and are not stored on our servers
- Any other information you voluntarily share with us, including via WhatsApp, email, or our booking forms
3. How We Use Your Information
- To process bookings and provide the services and experiences you've requested
- To complete legally required guest registration at check-in
- To communicate with you regarding your booking, stay, or customer support requests
- To improve our property, services, and guest experience
- To comply with legal, regulatory, and contractual obligations
4. Legal Basis & User Obligations
By initiating a booking or transaction through our Platform, you enter into a legally binding and enforceable agreement with us. You agree to comply with all applicable laws, rules, and regulations while using our Platform and staying at our property, including providing accurate identification for guest registration.
5. Data Security
We implement reasonable security practices and procedures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. Indemnity
You agree to indemnify and hold harmless The Dome Retreats, EL Domo Private Limited, its affiliates, officers, directors, agents, and employees from any claims, demands, penalties, or legal actions (including reasonable attorney fees) arising out of your breach of this Privacy Policy, our Terms & Conditions, any violation of applicable law, or infringement of third-party rights.
7. Force Majeure
Neither party shall be liable for any failure or delay in performance of obligations under this Privacy Policy where such failure is due to events beyond reasonable control — including acts of God, natural disasters, government actions, or other force majeure events.
8. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. All disputes arising out of or in connection with this Policy are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting to this page. Continued use of the Platform, or an active booking, constitutes acceptance of the updated policy.
10. Contact Details & Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, grievances or concerns regarding this Platform or the handling of your personal data may be addressed to:
Business Name: The Dome Retreats Rajanukunte (EL Domo Private Limited)
Email: bookings@thedomeretreats.com
Phone: +91 88834 11155
Address: The Dome Retreats, EL Domo Private Limited, 151 Doddaballapura Main Road, Suradhenupura, Aradeshanahalli Gate, Bengaluru, Karnataka – 562110, India