Cancellation Tiers
We understand travel plans change. Cancellations made before your scheduled check-in time are handled as follows:
| When you cancel | Refund |
|---|---|
| More than 7 days (168 hours) before check-in | Full refund |
| 5–7 days (120–168 hours) before check-in | Half refund |
| Less than 5 days (120 hours) before check-in | No refund |
Select packages or seasonal promotions may carry different cancellation terms — these will be clearly stated at the time of booking.
No-Show & Reduction in Length of Stay
- If a booking is cancelled after the scheduled check-in time, or the guest does not show up at the property, the booking is treated as cancelled with no refund.
- If a guest checks out earlier than the confirmed number of nights, no refund is issued for the unused/reduced nights.
- Any damage to property or infrastructure caused by a guest is chargeable at actuals, separately from the above.
Booking Extension
If you'd like to extend your stay, this is offered at the current room rates on the day of the extension, subject to availability — not necessarily the rate you originally booked at.
How to Request a Cancellation or Refund
To initiate a cancellation, please contact us directly:
- WhatsApp / Call: +91 88834 11155
- Email: bookings@thedomeretreats.com
- For an existing booking, you can also contact the number ending 150 provided in your reservation confirmation email.
Refund Timeline
Approved refunds are processed to the original payment method within 10 working days of the cancellation being confirmed. Actual credit to your account may take a few additional days depending on your bank or payment provider.
See also: Terms & Conditions — No-Show & Reduction and Booking Extension Policy.